Refund policy

Return & Refund Policy

Last Updated: [DATE]

At The Nuvora, we want you to love every purchase you make with us. We carefully select and quality-check our products before dispatch to ensure you receive the best possible experience.

If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

1. Return Eligibility Criteria

To be eligible for a return, your product must meet the following conditions:

  • The return request must be raised within [3 DAYS] of receiving your order.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • The product must include original packaging, tags, labels, and accessories (where applicable).

  • The customer must provide the order details and reason for requesting a return.

  • Products must be returned after approval from our customer support team.

Products returned without prior approval or without meeting the eligibility criteria may not be accepted.

2. Return Timeframe

Customers must initiate a return request within:

[3 DAYS] from the date of delivery

After receiving your return request, our team will review the details and provide further instructions regarding the return process.

Once the return is approved, the product must be shipped back within the timeframe communicated by our team.

3. Return Process

To request a return:

  1. Contact us at [EMAIL ADDRESS] with:

    • Order number

    • Product details

    • Reason for return

    • Supporting images/videos (if required)

  2. Our team will review your request and confirm eligibility.

  3. Once approved, you will receive return instructions.

  4. After receiving and inspecting the returned product, we will process your refund or exchange as applicable.

4. Refund Process and Timeline

Once your returned product is received and passes quality inspection, your refund will be initiated.

Refund processing time:

[REFUND PROCESSING TIME 7 - 10 Business Days]

Refunds will be processed to the original payment method used at purchase, wherever possible.

Please note:

  • Bank/payment gateway processing times may vary.

  • Shipping charges (if applicable) may not be refundable.

  • Refund eligibility depends on the condition of the returned product and compliance with this policy.

5. Exchange Options

We offer exchanges on eligible products, subject to:

  • Product availability

  • Return eligibility criteria are being fulfilled

  • Approval from our customer support team

Exchange requests may be considered for:

  • Size issues

  • Manufacturing defects

  • Incorrect product received

If the replacement product is unavailable, we may provide a refund or store credit as applicable.

6. Damaged, Defective, or Incorrect Products

We take great care while packing and shipping your orders. However, if you receive:

  • A damaged product

  • A defective product

  • An incorrect item

  • A missing product

don't hesitate to get in touch with us within [3 DAYS] of delivery.

To help us resolve the issue quickly, please share:

  • Order number

  • Product images/videos showing the issue

  • Packaging images (if applicable)

After verification, we will arrange a suitable resolution, which may include:

  • Replacement of the product

  • Exchange

  • Refund

  • Store credit

7. Non-Returnable Items

Certain products may not be eligible for returns due to hygiene, customisation, or product-specific reasons.

Non-returnable items may include:

  • Personalised/customised products

  • Products damaged due to customer misuse

  • Products without original packaging or tags

  • Items marked as final sale

  • Any other products specifically mentioned as non-returnable on the product page

8. Return Shipping Costs

Return shipping charges will be handled as follows:

For eligible returns due to:

  • Damaged product

  • Defective product

  • Wrong product delivered

Return shipping costs will be handled by [STORE NAME].

For customer-initiated returns due to:

  • Change of mind

  • Size preference

  • Personal choice

Return shipping charges may be borne by the customer.

Final return shipping responsibility will be communicated during the return approval process.

9. Cancellation Policy

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, cancellation requests may not be accepted and will be subject to our return policy.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Store Name: Nuvora
Email Address: [EMAIL ADDRESS]
Business Address: [BUSINESS ADDRESS]
Phone Number: [PHONE NUMBER]

Our customer support team will be happy to assist you.

Thank you for shopping with Nuvora. We appreciate your trust and are committed to making your shopping experience simple, transparent, and enjoyable.